Terms and conditions

1. Definitions:

to. "We", "our" or "our" refers to GRUPOOHLA SRL, with RNC 132318595, a company located at Plaza Mirador II, Av. 1111 independencia, Santo Domingo 10103, Dominican Republic, which operates as a shipping solution ( broker).
b. "User", "you" or "your" refers to you, the individual or entity accessing our services and agreeing to be bound by these Terms and Conditions.
c. "Services" refers to the shipping services, brokered by us as a broker, that facilitate the shipping and delivery of goods on behalf of our customers.

2. Object of the contract:

These Terms and Conditions set out the rules and conditions for using our shipping services as a broker. By accessing or using our services, you agree to be bound by these Terms and Conditions. If you do not agree to be bound by these Terms and Conditions, please do not use our services.

3. Changes to the Terms and Conditions:

We reserve the right to make changes to these Terms and Conditions at any time and at our discretion. We will inform you of the changes by posting an updated version of the Terms and Conditions on our website or by direct communications. It is your responsibility to periodically check the Terms and Conditions for any changes. Your continued use of our services following notice of changes will constitute your acceptance of those changes.

4. How to register:

To access our services, you may need to complete the registration process by providing accurate and up-to-date information. You agree to provide true, complete and up-to-date information during the registration process. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account.

5. Purchase procedure:

The purchase procedure for our shipping services will be established on the basis of specific needs and agreements between us and the user. Detailed instructions for purchasing and using our services will be provided during the negotiation process.

5. Prices and fees:

The prices and charges for our shipping services will be agreed between you and us on the basis of your specific requests. These prices and expenses will be indicated in a clear and transparent manner during the negotiation phase and must be accepted by the user before proceeding with the purchase of the services.

5. Methods of payment:

The payment methods for our shipping services will be agreed between us and the user during the negotiation phase. We accept payment by agreed methods, such as bank transfer, credit card or other electronic payment methods. Detailed payment instructions will be provided during the negotiation process

5. Collection and Delivery:

The forecast of collection and delivery provided is always indicative. We are not responsible for any damages or compensation due to delays in the collection and delivery schedule. It is your responsibility to inform the recipient of these circumstances
Collections and deliveries of parcels by the selected carriers take place during the time slot between 9:00 and 18:30, from Monday to Friday, excluding public holidays. Home collections are made at street level, and the carrier is not required to collect directly at the floor.
Except in cases where the "Guaranteed Transport" is expressly indicated, the transit times of the carriers are estimated in working days from Monday to Friday starting from the date of departure of the package. Weekend days, non-working days in transit and destination countries, national public holidays, as well as delays caused by customs, public administration or other events beyond the control of the company, such as weather events, strikes or logistical delays, are not included in the estimated delivery times foreseen in our offers.
The choice of road, route and means of transport for the goods is at the sole discretion of the carrier.
It will not be possible to request reimbursement of transport costs for shipments entrusted by the sender after the estimated collection date, since the collection and delivery dates may vary and are indicative.
Actual weight, volumetric and penalties
The information provided describes the conditions relating to the actual weight, the volumetric weight and the penalties for the transport and shipping service. Here is an explanation of the points mentioned:
the. If the characteristics of the package taken over by the carrier do not correspond to those indicated by the user at the time of booking (such as weight, measurements, contents, etc.), the transport company can decide whether to continue the service or suspend the shipment, after indication of the company itself. In any case, the company has the right to charge the user, within a period of 90 days from the booking made on the site, any surcharges deriving from the different characteristics of the package
ii. The amount due will be charged to the user when the carrier transmits the information relating to the actual weight, the actual dimensions and/or the actual volumetric weight to the site. This information will never be transmitted by the carrier to the site before the end of the current monthly billing.
iii. The user authorizes the company to automatically debit the amounts due using the payment data provided at the time of order confirmation. Payment data is transferred securely and encrypted via Secure Socket Layer (SSL) to Braintree
PayPal Service for authorization and debit, in compliance with the Payment Card Industry Data Security Standard (PCI DSS), and are subject to the PayPal privacy policy. The company does not directly store or process this data for security reasons.
iv. In the event of disputes or extra amounts, the user authorizes the company to debit these amounts using the payment method chosen during the purchase of the service (PayPal, credit card, bank direct debit) or at the discretion of the company, by deducting the remaining credit in the wallet.
v. If the debit transactions do not allow the collection of the amounts due, the company has the right to suspend the shipments in progress and/or place them in storage.
vi. In the event that the company does not receive payment within 5 calendar days of the first notification, it has the right to exercise the right of retention, storage or destruction of the goods in order to protect its credit
vii. In the event of non-payment by the user of the amount due, the company may take actions with the competent authorities to protect its rights.
viii. Delayed payments may result in the application of default interest according to the provisions of Legislative Decree 231/02 and subsequent amendments, if applicable to the user, or in any case legal interest.
ix. You have the right to dispute an extra payment for discrepancies in actual or dimensional weight or for any other reason by providing sufficient evidence such as photographs of the package with the use of a tape measure and a scale to certify the dimensions and weight, together to other available tests. The user must contact the site's customer service using the contact form or email address within a maximum limit of 15 calendar days from the date of debit to his wallet. In the event that the user receives a payment request notification via email or PEC and the credit in the wallet is not sufficient to cover the total amount due, the dispute limit is 3 days.
Shipments prohibited
Correct, the Company reserves the right to refuse shipment orders that include goods considered dangerous according to the specifications of ICAO, IATA, IMGD, ADR or other national or international regulations applicable to the transport of dangerous goods. Some examples of such goods may be flammable, explosive, toxic or corrosive substances.
Additionally, the shipment of items identified as Prohibited Shipments is not permitted. These items may be determined by the Company based on internal criteria or specific regulations.
It is important to note that the shipment of valuable items is prohibited. If, for some reason, a shipment containing valuable items is accepted, this is done at the User's sole risk. This means that the Company assumes no responsibility for any damage, loss or other problems that may occur during the carriage of such items.
In summary, the Company reserves the right to refuse shipments of dangerous goods, prohibited shipments and valuable items. If a shipment of this type is accepted, the responsibility rests entirely with the User.
1. Explosive substances, such as fireworks, firecrackers or ammunition.
2. Compressed or liquefied gases, such as gas cylinders or aerosols.
3. Flammable liquids, such as petrol, ethyl alcohol or paints.
4. Flammable solids, such as matches or substances that react with water.
5. Toxic or poisonous substances, such as pesticides or dangerous chemicals.
6. Radioactive materials, such as medical isotopes or nuclear materials.
7. Corrosive substances, such as acid or lead-acid batteries.
8. Biological or infectious materials, such as blood samples or pathogens.
9. Dangerous goods for air transport, such as magnetizing or oxidizing substances.
10. Illegal goods, such as illegal drugs or unauthorized weapons.

6. Required documentation, customs and storage:

6.1 Waybill
The User must accompany each shipment with a specific waybill for the purpose of the correct execution of this shipment contract. The waybill is sent to the User by e-mail to the e-mail address provided, or it will be provided and downloadable in the appropriate personal area of the Site. If the shipment is without a waybill during the collection phase, the Carrier will have the right not to take charge of the shipment. If the Carrier takes charge of the shipment even in the absence of the waybill, the Company cannot guarantee that the price paid by the User will not undergo variations that depend exclusively on the discretion of the Carrier, including the increase in the price of the shipment.
6.2 Customs procedures
If the User requests the Company to carry out customs formalities, the User guarantees, under his own personal responsibility, that the relative goods can be legally exported to the country of destination and that they can transit freely through any intermediate countries. The User also guarantees that the accompanying documentation is complete, authentic, free of any irregularities, compliant with current regulations and that the goods themselves are in compliance with the necessary marking and/or with any other legal provisions on the matter. The User, also in compliance with the legislation on the protection of personal data, with this clause authorizes the Company to process any data useful for transport and customs clearance operations and for the processing of any other administrative and/or operational procedure related to this connected or requested by the customs and judicial authorities, through any instrument, both electronic and paper. The Company reserves the right to withhold the goods until full payment of the additional taxes/duties due by the User

7. Stocks:

If it is not possible to deliver the object of the shipment to the recipient, the goods will be kept in storage under the conditions set out in the transport contract stipulated by the Company with the Carrier, and the User acknowledges and accepts that the relative costs may be from this last charged to the User by withdrawing the sum from the User's Wallet, if they are not paid by the recipient. The User expressly exonerates the Company from any liability relating to the storage of the goods.

8. Insurance:

The Company offers its Users the possibility of being able to take advantage of some additional paid services which, once performed and/or requested, will be charged to the User.
Among these is insurance. The insurance coverage takes effect upon the occurrence of a damaging event envisaged by the General Conditions of Transport of the selected Carrier. These provisions are to be considered in addition and not as an alternative to the provisions of the General Conditions of Carriage of the selected Carrier. Any further information will be available on the website www.ship24go.com